Privacy Policy

Effective Date: June 26, 2026

Palm Beach Gardens AI LLC ("PBGAI," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit pbgai.net or use our custom AI agent services. Please read this policy carefully. If you do not agree with its terms, please do not use our website or services.

1. Information We Collect

Information you provide directly: When you submit a contact or consultation request form on our website, we collect:

• Your full name
• Your business name
• Your phone number
• Your email address
• Any optional information you choose to include in the message field

Call and service data: When you are an active PBGAI customer, our platform may collect and store:

• Recordings of phone calls handled by your AI agent
• Transcripts of those calls
• Caller names, phone numbers, and information shared during calls
• Appointment and booking data
• SMS summaries generated after each call

Automatically collected data: When you visit our website, basic technical information may be collected automatically, including IP address, browser type, operating system, referring URLs, and pages visited. This data is used for security and site performance purposes only.

2. How We Use Your Information

We use the information we collect to:

• Respond to your consultation requests and contact you about our services
• Contact you via phone, text message, or email about PBGAI services you have inquired about
• Configure, operate, and improve your AI agent service
• Provide you with call summaries, transcripts, and booking notifications
• Maintain records of service activity for your account
• Comply with legal obligations
• Protect against fraud or misuse of our platform

SMS Notifications

Palm Beach Gardens AI LLC may send you SMS (text message) notifications as part of our services. Consent is collected through one of three documented methods:

1. Website opt-in: Visitors to pbgai.net may check the optional, unchecked SMS consent checkbox on our consultation form. Checking this box is not required to submit the form.
2. Service Agreement (signing client): Business owners and authorized representatives who sign the AI Voice Agent Services Agreement personally consent in Section 7 to receive SMS notifications at the mobile number they provide in the signature block. This consent applies to the signing individual only.
3. Staff SMS Consent Form: If a signing client wishes additional staff members to receive PBGAI notifications, each staff member must individually complete and sign their own Staff SMS Consent Form. PBGAI will not send SMS messages to any staff member until a completed, signed form for that individual has been received and acknowledged in writing by PBGAI.

By opting in through any of the above paths, you agree to receive text messages from Palm Beach Gardens AI LLC at the phone number you provided.

• Message types: Appointment confirmations, service updates, call summaries, and operational notifications.
• Message frequency: Varies based on service activity — typically 1–10 messages per day.
• Rates: Message and data rates may apply depending on your mobile carrier and plan.
• To opt out: Reply STOP to any message at any time. You will receive one confirmation and no further messages will be sent.
• For help: Reply HELP to any message, or contact us at sales@pbgai.net or (561) 468-2878.
• Data sharing: Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
• Consent: Consent to receive SMS is not a condition of purchase or use of our services.

3. How We Share Your Information

We do not sell your personal information. We may share your information with third-party service providers who assist us in operating our platform, subject to confidentiality obligations. These providers include:

• VAPI: Our AI voice agent infrastructure provider, which processes call data to power your AI agent.
• Twilio / telephony providers: Used to route, deliver, and record phone calls and SMS messages.
• Google reCAPTCHA: Used on our website forms to prevent spam and abuse. Google's Privacy Policy and Terms apply to data processed by reCAPTCHA.
• Ionos: Our web hosting and server infrastructure provider.

We may also disclose your information if required by law, court order, or government authority, or to protect the rights and safety of PBGAI, our customers, or the public.

4. Call Recordings

All calls handled by your PBGAI AI agent may be recorded. Call recordings are stored on our servers and made available to you (the business owner) through your customer portal and via SMS call summaries. Callers are notified at the beginning of each call that they are speaking with an AI and that the call may be recorded, in compliance with applicable state and federal law.

If you are a business owner using our platform, you are responsible for ensuring that your use of call recordings complies with applicable laws in your jurisdiction, including any applicable two-party or all-party consent requirements.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. Specifically:

• Form submission data is retained until you request its deletion or your inquiry is resolved.
• Call recordings and transcripts are retained for the duration of your active subscription and for up to 90 days after service termination, unless you request earlier deletion.
• You may request deletion of your data at any time by emailing sales@pbgai.net.

6. Your Rights — California Residents (CCPA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You may request a summary of the personal information we have collected about you and how it has been used or disclosed.
• Right to Delete: You may request deletion of your personal information, subject to certain exceptions.
• Right to Opt Out: We do not sell personal information. If this changes, we will update this policy and provide an opt-out mechanism.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.

To exercise any of these rights, contact us at sales@pbgai.net. We will respond to verified requests within 45 days.

7. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately at sales@pbgai.net.

8. Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

• Palm Beach Gardens AI LLC
• Email: sales@pbgai.net
• Phone: (561) 468-2878